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Support Services

Help Desk Service / Client Support

  • Available 24/7 assistance by phone, email, or online
  • Professional, local technicians – no overseas call centers employing barely trained agents.
  • Immediate response for most issues with our remote support tools – you don’t have to wait for someone to come down to your office to help.
  • Available onsite support when you do need it – without any extra hassle.
  • Support requests tracked with our in-house ticketing system.

Server Support

  • Server Management
  • Performance Monitoring
  • Remote Maintenance

On-site, Remote Emergency System Management

  • Complete system monitoring 24 hours per day, 7 days per week, 365 days per year
  • Automated system maintenance to improve performance
  • Automatic system alerts
  • Service availability monitoring
  • Drive space monitoring
  • Monitoring and notification of software and system license expirations
  • Monitoring of Microsoft Exchange and SQL Servers
  • Remote backup and security monitoring and alerts
  • Inventory and preventative maintenance reports
  • Other services include:

  • Scheduled Spyware prevention and cleaning
  • Performance of scheduled Anti Spyware/Virus updates
  • Management of system error and event logs

Procurement & Vendor Management:

  • Order, delivery, and setup new computers to customer specification
  • PC reporting and asset tracking
  • Software license management
  • Manage existing Vendor relationships
Contact Us

TODAY!

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(888) 380-3580

info@fusiontechnologysolutions.com