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Support Services

  • Providing a complete offering of IT Services.
  • We’ll help you wear one less hat.
  • Help Desk Service / Client Support

    • Available 24/7 assistance by phone, email, or online
    • Professional, local technicians – no overseas call centers employing barely trained agents.
    • Immediate response for most issues with our remote support tools – you don’t have to wait for someone to come down to your office to help.
    • Available onsite support when you do need it – without any extra hassle.
    • Computer and Laptop Repair expertise.
    • Support requests tracked with our in-house ticketing system.

    Server Support

    • Server Management
    • Performance Monitoring
    • Remote Maintenance

    On-site, Remote Emergency System Management

    • Complete system monitoring 24 hours per day, 7 days per week, 365 days per year
    • Automated system maintenance to improve performance
    • Automatic system alerts
    • Service availability monitoring
    • Drive space monitoring
    • Monitoring and notification of software and system license expirations
    • Monitoring of Microsoft Exchange and SQL Servers
    • Remote backup and security monitoring and alerts
    • Inventory and preventative maintenance reports

    Procurement & Vendor Management:

    • Order, delivery, and setup new computers to customer specification
    • PC reporting and asset tracking
    • Software license management
    • Manage existing Vendor relationships

    Other services include:

    • Scheduled Spyware prevention and cleaning
    • Performance of scheduled Anti Spyware/Virus updates
    • Management of system error and event logs
    Contact Us

    TODAY!

    Please fill out the form below. We will respond promptly.

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    (888) 380-3580

    info@fusiontechnologysolutions.com